Terms of service

Terms of Service – Lune Kidz

Last Updated: October 16, 2026

Welcome to Lune Kidz! By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing our products.

1. General Conditions

Lune Kidz reserves the right to update, modify or discontinue any part of our website, products or services when necessary. Updated terms will be published on this page.

2. Products and Pricing

  • We aim to display accurate product descriptions, images and prices.

  • Actual product colors may vary slightly due to screen settings and lighting.

  • Prices, offers and product availability may change without prior notice.

  • We reserve the right to correct pricing errors and contact customers if an order is affected.

3. Orders and Confirmation

  • All orders are subject to acceptance and product availability.

  • Customers must provide accurate contact details and delivery addresses.

  • We reserve the right to cancel or decline an order in cases of suspected fraud, incorrect pricing or stock unavailability, subject to applicable law.

  • If an order is cancelled after payment, any refund due will be handled in accordance with applicable law and our Refund Policy.

4. Payments

Customers must pay using the payment methods offered at checkout. Orders may be held or cancelled if payment cannot be verified. Cash on Delivery (COD), if available, is subject to confirmation and delivery-service availability.

5. Shipping and Delivery

  • Delivery estimates are provided for guidance and may vary due to courier delays, weather or other circumstances beyond our control.

  • Customers are responsible for providing a complete and correct delivery address.

  • Any additional delivery charges will be communicated where applicable.

  • We will make reasonable efforts to help resolve delivery issues.

6. Return, Exchange and Refund Policy

All returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Eligible return requests must be submitted within 7 days of receiving an order, subject to the applicable policy conditions and consumer protection laws.

Any refund deduction will only apply where legally permitted and properly disclosed. Nothing in these terms limits a customer's rights under applicable law.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate information when placing an order.

  • Use our website lawfully and responsibly.

  • Avoid fraudulent orders, abusive conduct or attempts to misuse our services.

  • Contact our support team with genuine order-related concerns.

8. Intellectual Property

All original content on the Lune Kidz website, including logos, branding, text, graphics and photographs, belongs to Lune Kidz or its respective rights holders. No content may be copied, reproduced or used commercially without permission.

9. Limitation of Liability

Lune Kidz will make reasonable efforts to provide reliable products and services. To the extent permitted by law, we are not responsible for indirect losses arising from website interruptions, third-party service disruptions or circumstances beyond our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.

10. Privacy

Customer information will be handled in accordance with our Privacy Policy. We use the information needed to process orders, arrange deliveries, provide customer support and meet applicable legal obligations.

11. Changes to These Terms

We may revise these Terms of Service from time to time. Changes will be published on this page with an updated revision date. Continued use of our website after changes take effect is subject to applicable law.

12. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan. Any disputes will be handled by the competent courts or authorities as required by applicable law.

13. Contact Us

For questions about these Terms of Service, orders, returns or refunds, please contact Lune Kidz through the contact details provided on our website.

Thank you for choosing Lune Kidz!