Refund policy

Return & Refund Policy – Lune Kidz

At Lune Kidz, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Return Period

Customers can request a return within 7 days of receiving their order, provided the request meets our return policy conditions.

2. Valid Reasons for Return

Returns will be accepted only for valid reasons, including:

  • The wrong product was delivered.

  • The product received is damaged or defective.

  • The product received does not match the description or specifications provided.

  • An item is missing from the order.

  • The product has a manufacturing defect.

  • The wrong size or item was sent by our team.

  • Another genuine issue approved by our customer support team.

3. Return Conditions

  • The return request must be submitted within 7 days of delivery.

  • The product must be unused, unwashed and in its original condition.

  • Original tags, packaging and accessories must be included, where applicable.

  • Customers may be required to provide photos or videos as proof of the issue.

  • Returns due to a change of mind or reasons not covered by this policy may not be accepted.

4. Refund Policy

Once the returned product has been inspected and the return is approved, the refund will be processed according to our policy.

A 25% deduction from the eligible refund amount will apply to approved refunds, where permitted by applicable law and disclosed to the customer before purchase.

If the product is damaged, defective, incorrect, or the issue is caused by Lune Kidz, the customer will not be charged a refund deduction where prohibited by applicable law.

5. Exchange Policy

If a customer receives an incorrect, damaged or defective product, an exchange may be offered, subject to product availability and applicable consumer protection requirements.

6. Return Shipping

Return shipping arrangements and costs will depend on the reason for the return and applicable law. If the issue is caused by Lune Kidz, the customer will not be required to bear return shipping costs where prohibited by applicable law.

7. Refund Processing Time

Approved refunds will be processed within 7–14 business days, depending on the payment method and banking procedures. Customers will be informed once their refund has been initiated.

Customer Support

For return or refund requests, please contact Lune Kidz customer support with your order number and details of the issue.

Thank you for shopping with Lune Kidz!

lunekidz@gmail.comÂ