Shipping Policy – Lune Kidz

Last Updated: October 16, 2026

At Lune Kidz, we aim to deliver your orders safely and on time. Please read our shipping policy for information about delivery times and shipping procedures.

1. Delivery Time

We aim to deliver your order within 3–5 working days after order confirmation. Delivery times may vary depending on your location, courier services and unforeseen circumstances.

2. Order Processing

Orders are processed after confirmation. Processing times may vary during sales, holidays or periods of high order volume.

3. Shipping Charges

Applicable shipping charges, if any, will be communicated to customers at checkout or before order confirmation.

4. Delivery Information

Customers must provide a complete and accurate delivery address and active contact number to ensure smooth delivery.

5. Delays

Although we aim to meet our estimated delivery time, delays may occur due to weather conditions, courier issues, public holidays or other circumstances beyond our control.

6. Order Tracking

If tracking is available, customers may receive tracking information through their provided contact details.

7. Incorrect Address or Failed Delivery

Lune Kidz is not responsible for delays caused by incorrect or incomplete address details provided by customers. Additional delivery charges may apply if a shipment requires redelivery, where applicable.

8. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact Lune Kidz customer support within 7 days of receiving your order. Our Return & Refund Policy will apply, subject to applicable consumer protection laws.

9. Contact Us

For shipping and delivery questions, please contact Lune Kidz through the contact details provided on our website.

Thank you for shopping with Lune Kidz. We appreciate your trust and support!